Position Vacancies Last Updated: May 22, 2017 - 12:55:18 PM

Public Safety Communications Officer, City of Surprize, AZ
By the City of Surprise, Human Resources
May 22, 2017 - 12:14:29 PM

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Established Date: Jan 21, 2015

Revision Date: Jun 23, 2016


$20.68 - $29.10 Hourly

The hiring pay is $20.68 per hour


Department: Police Department

Reports To: Public Safety Communications Supervisor

FLSA Status: Non-Exempt

Job Status: Full-time; Classified

Pay Grade: PSCO


Incumbents answer emergency and non-emergency telephones, prioritize the calls, and dispatch emergency personnel to crime scenes and calls for service. Incumbents also enter and maintain warrants, property files, and citations.


The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed.

* Monitors and responds to police radio traffic, which includes notifying police units,

supervisors, and/or other agencies of Officer needs

* Answers incoming emergency and non-emergency phone calls, which includes:

ascertaining nature of emergency; prioritizing calls; extracting vital information

regarding the emergency or situation; forwarding information to appropriate

personnel; and/or, performing other related activities

* Conducts research utilizing local, state, and national crime databases for required

information; passes information on to appropriate personnel

* Enters a variety of data related to warrants, citations, tickets, and/or information

received from callers into a database

* Works under extreme pressure, exercise good judgment, and make sound decisions

during emergency situations. Must also be able to multi-task and perform numerous

activities at one time

* Works a variety of shifts to support a 24/7 operation. Maintains punctual and regular attendance and also be willing to work under short notice

* Maintains regular attendance and punctuality

* Performs other duties of a similar nature or level


QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Knowledge of:

* Telephone etiquette

* Modern office procedures

* Customer service principles Skill in:

* Using computers and related software applications

* Using modern office equipment

* Keyboarding Ability to:

* Operate multi-line phone systems

* Handle multiple tasks simultaneously

* Analyze problems, identify alternative solutions, project consequences of proposed actions, and recommend solutions

* Apply critical thinking skills to resolve practical problems and deal with a variety of concrete variables

* Interpret a variety of instructions, both orally and written

* Establish and maintain effective working relationships with all levels of police personnel, city officials other law enforcement agencies and the general public

* Keep privileged information confidential

* Work effectively under stress

* Provide customer service

* Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction

EDUCATION and/or EXPERIENCE High School Diploma or G.E.D., and one year high volume, telephone and keyboarding experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

CERTIFICATION Must have or be able to attain Level A ACJIS TOC certification within six months of hire.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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